We source our products from several vendors within the US, Europe and Asia. This allows us to offer wholesale prices and high quality products with the latest designer styles.

Our goal is to offer you the best shipping options, no matter where you live. Every week, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to dispatch within 24 hours after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 4–15 business days.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at info@helixtapware.com

YES we ship worldwide! We offer FREE WORLDWIDE shipping.

Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) you must notify HELIX TAPWARE within 24 hours of delivery.

Standard Warranty
HELIX Tapware offer a standard 1 Year warranty on all products. We take pride in the quality of our products.

The warranty covers repair or replacement of the broken unit at our discretion.

Click here for our full warranty policy statement.

We strongly recommend using a registered plumber to install our products to maintain warranty coverage.

If you have 'mains or high pressure' cold water, mixed with 'low pressure' hot water, our range will still work. Get your plumber to instal a flow restrictor (usually only around $5)

Generally your plumber can use the flow restrictor to even the pressure of the cold water flow to the tap and it will perform.