"When things go wrong, we’ll do our best to right them no matter who is at fault."
HELIX Tapware offers a standard 12 month warranty on all products, items excluding circumstances and items noted under Warranty Limitations. We will repair, replace or refund the item depending on how serious the fault is. The warranty only covers damage to the item and may not cover consequential losses or costs.
HELIX offers an easy return policy with money back.
The standard and extended warranty does not cover:
Normal wear and tear
Misuse of a product and/or use for which it was not designed
Neglect, deliberate damage, failure to care for or maintain the product in an acceptable manner
Unauthorised repairs or modifications
Minor imperfections not affecting performance or decorative value
Damage caused after removal and reinstallation, for example when moving house
The warranty is for personal or household use only. It excludes commercial/industrial, rental property and item rental use.
Limited Warranty Claim Costs/Fees
Items to be serviced/inspected must be in a suitable (thoroughly clean) condition otherwise costs of cleaning and repair preparation may apply.
Unauthorised Repairs / Repairers
Repairs and repairers must be authorised by HELIX Tapware otherwise their repair costs may not be covered in full by warranty. The amount covered will be assessed by HELIX Tapware.
Installation Workmanship and Materials
Installations and workmanship not carried out by a qualified tradesperson are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesman for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.
All goods must be installed, serviced and/or operated by a registered industry professional.
Installations must comply with industry standards and normal practices including pre-installation inspection and checking and post-installation testing of all functions for failure. Failure to comprehensively inspect for defects/flaws before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product.
Sanitary, Plumbing and Drainage items must be installed by a registered industry professional.
Consequential loss, installation and costs are generally not covered by warranty
HELIX Tapware will not meet the costs of tradesmen, services, penalties or any other losses/costs whatsoever caused by any event/failure including time-to-time lateness, errors and damaged parts.
Installation without pre-inspection for visible faults and for correct items/parts supply
Failure to comprehensively inspect for defects/flaws/correct items/in-full before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product after that time.
Warranties are not transferable beyond the original purchaser.